Pricing
Don't pay sky-high retailer charges just for looking at your PC, use BWC Computers your local, friendly and dependable computer specialists.
| Service | Cost |
|---|---|
| Complete System Installation | £50.00 |
| Computer Cleanse - Advanced | £45.00 |
| Computer Cleanse - Basic | £35.00 |
| Computer Cleanse - Intermediate | £40.00 |
| Data Recovery - Advanced | £45.00 |
| Data Recovery - Basic | £35.00 |
| Data Recovery - Intermediate | £40.00 |
| Data Transfer/Backup Service | £35.00 |
| Hard Drive Wipe Beyond Recovery | £35.00 |
| iPod to Computer Recovery | £25.00 |
| Memory Installation | £15.00 |
| Network Diagnostic Charge | £25.00 |
| Onsite Support - 1 Hour | £35.00 |
| Remote Support - 1 Hour | £30.00 |
| Software Upgrade | £15.00 |
| System Restore - Advanced | £50.00 |
| System Restore - Basic | £35.00 |
| Training - 1 Hour | £20.00 |
| Wireless Adaptor Installation | £15.00 |
| Wireless Network Installation | £50.00 |
Call Out Charges
BWC Computers do not charge a call out fee to home users within 15 miles of our address.
Call out charges include mileage to and from the customer's address.
You will be informed of any callout fees when booking an appointment.
Towns and villages inside the boundaries of Tetbury, Malmesbury, Swindon, Lechlade, Burford and Bourton on the Water would not incur a call out charge.
Diagnostic Fees & Estimates
BWC Computers can provide an estimate before a repair is carried out. In order to provide this estimate, we need to spend time diagnosing the problem. Our diagnostic fee is 1 hours labour (see pricing table above).
If requested we can include an engineer's report for insurance claims.
If you decide to go ahead with the repair, the diagnostic fee will be waived.
Payments
Computer repairs are charged by the hour, with most jobs completed within the hour.
Payment can be made by cash, cheque, bank transfer and debit/credit card.
Credit/debit card payments are made via our secure PayPal Merchant Account.
Payment for the first hour of "Remote Desktop Support" is required upfront.
Payment for "Onsite Repairs" is taken once the repair is completed.
No-Fix-No-Fee Policy
BWC Computers offer a "no-fix-no-fee" policy on all computer repairs. If a problem cannot be fixed or diagnosed, you will not be charged.
Terms & Conditions apply.
Warranty
All completed computer repairs are covered by a 30-day labour only warranty, commencing from the date on the original invoice. If the original problem occurs within 30 days, the technician will come back and fix it free of charge. This excludes computer faults caused by software, virus and end user errors.
All brand new hardware supplied by BWC Computers comes with a 1 year manufacturer's warranty. All hardware supplied by BWC Computers is brand new unless specified or requested by the customer.
